At Weighvox, we strive to ensure our customers are satisfied with their purchases. If you wish to exchange an item, please review our policy below.
Eligibility for Exchange
Exchanges are accepted within 15 days from the date of delivery.
Items must be unused, in the original packaging, and in the same condition as when you received them.
Certain items such as perishable goods, custom-made products, and downloadable software are not eligible for exchange.
How to Request an Exchange
To initiate an exchange, contact our customer service team at [dxb@weighvox.com] with your order number and details of the product you wish to exchange.
Once your exchange request is approved, we will provide further instructions for sending back the original item.
Exchange Process
After receiving and inspecting the returned item, we will send you the replacement product.
If the replacement product is unavailable, we will offer you an alternative or a store credit equal to the original purchase price.
You will receive an email notification once your exchange has been processed and the new item is on its way.