At Weighvox, we understand that plans can change. Please review our cancellation policy below for details on how to cancel your order and the applicable terms.
Order Cancellation
You may cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped.
To cancel an order, please contact our customer service team immediately at [dxb@weighvox.com] with your order number.
Once the order has been processed or shipped, cancellations will no longer be possible, and you may need to initiate a return or exchange (subject to our return policy).
Refunds for Cancelled Orders
If your cancellation request is received and approved before the order is processed or shipped, a full refund will be issued to your original method of payment within 5-7 business days.
If the cancellation is requested after the order has shipped, it will be treated as a return, and any applicable return shipping fees will apply (see our return policy for details).
Late Cancellation Requests
If you request cancellation after the 24-hour window but before shipment, we will do our best to accommodate the request, but we cannot guarantee the order will be canceled in time.